Archive for the ‘Social Media’ Category

Does exactly what it says on the tin; just the posts that relate to the above...

UK social media traffic overtakes search

Wednesday, June 9th, 2010

New statistics just out have revealed that UK social media traffic has overtaken search engine traffic in the UK.

According to Experian Hitwise;

“Social networks now receive more UK Internet visits than search engines. During May, social networks accounted for 11.88% of UK Internet visits and search engines accounted for 11.33%. May was the first ever month that social networks have been more popular than search engines in the UK.”

UK social media traffic overtakes search

Experian Hitwise said visits to social networks as a percentage of UK internet visits had increased over the past three years by five percentage points, while visits to search engines had decreased from 13% in 2007, to 11.33% in 2010. With Facebook accounting for 55% of all social networking traffic in the UK, it is offering an increasingly strong alternative to leading search engine Google.

Mixd – social media experts on BBC Look North

Tuesday, May 11th, 2010

When the BBC wanted an expert in Social Media to comment on Paul Chambers’ recent conviction for ‘sending a menacing electronic communication’ for his Tweeted bomb threat to Robin Hood Airport they contacted Mixd, asking us to appear on Look North with Harry Gration and Tanya Arnold.

Of course we duly obliged and just 2 hours after receiving the call, Mixd’s Phil Shackleton was sat in the studio explaining to viewers just how powerful a communication tool Twitter can be – even though, on this occasion, it had severe consequences for the author.

So, if an individual can be punished for ‘innocuous hyperbole’, should businesses shy away from using Twitter as a communication tool? Well, this one post shows how easy it is to get yourself noticed so pitch your message right (and stay within the law) and Twitter can clearly be a fantastic tool to check up on your competitors, manage your online brand presence, shout about a new product or tell everyone your latest news across the internet.

And if contributing to the Twittersphere fills you with dread, why not get some Social Media training from Mixd? We offer workshops for newly-hatched chirpers through to fully-fledged Tweeters and offer advice on all aspects of using Twitter and other Social Media for business. Why not email p.shackleton@mixd.co.uk or tweet us @mixd for more information.

Paul Chambers convicted for Twitter bomb ‘threat’‎

Monday, May 10th, 2010

You wouldn’t dare say the word “bomb” out loud whilst stood at an airport check-in desk… but would you dare Tweet the very same word?

It turns out the answer should be “no” after today’s ruling against a South Yorkshire man who has been charged after joking on Twitter that he would blow an airport “sky high” if his flight was delayed.

When the Robin Hood airport in Yorkshire was closed due to snow in January this year, Paul Chambers tweeted to his audience of followers:

“Robin Hood airport is closed. You’ve got a week and a bit to get your shit together, otherwise I’m blowing the airport sky high”

The tweet was spotted when an off-duty manager at the airport did a Twitter search for “Robin Hood airport.” Something that all businesses should be doing in order to manage brand reputation online. Twitter have made the search function very flexible allowing businesses to keep track on what is being said about them online. In this case with disastrous results for Paul Chambers!

The result was a fine and costs totaling around £1,000! But, crucially, a criminal record. Chambers, who apologised to the court, had already lost his job as a financial controller. He reportedly told the court: “It did not cross my mind that Robin Hood would ever look at Twitter or take it seriously because it was innocuous hyperbole.”

Twitter has experienced unprecedented growth since its conception in 2006, with latest year on year figures showing an increase of 1,928 percent in unique users from June 2008 to June 2009; propelling it into the top 5 of all social networking sites. Contrary to popular belief, the majority of Twitter users (84%) are over 25, making it an ideal audience for the business community.

At Mixd, we believe Twitter is a powerful online tool that offers substantial benefits to businesses including:

  • a new and innovative way to drive new traffic to your website;
  • online protection of your brand / reputation;
  • customer support;
  • opportunities to engage with a new audience to share opinions, tools and resources and demonstrate your knowledge; and
  • the formation of networks and collaboration.

Above all, this case is a good reminder to be aware of what you tweet and the need to get expert advice!

North Yorkshire social media expert

Friday, February 19th, 2010

Extract taken from the Harrogate Chamber of Trade and Commerce’s monthly ‘Review’ magazine:

A record attendance of members and guests packed into the Old Swan Hotel on Monday 8th February to hear from North Yorkshire’s social media experts…

Tweet your way to success

Bob Tait, from Harrogate-based, full service creative agency Mixd, was next up, to help demystify the online phenomenon Twitter and in particular how businesses can embrace this powerful social networking tool as part of their own brand strategy. Whilst the room was entertained when Bob explained the basics of Twitter terminology, such as ‘Tweets’, ’Twetiquette’ and ‘Tweeple’ (no doubt soon to appear in the Oxford English Dictionary), it was clear to Chamber Members the serious impact, both good and bad, that Twitter could have on their businesses.

Twitter has experienced unprecedented growth since its conception in 2006, with latest year on year figures showing an increase of 1,928 percent in unique users from June 2008 to June 2009; propelling it into the top 5 of all social networking sites. Contrary to popular belief, the majority of Twitter users (84%) are over 25, making it an ideal audience for the business community.

This powerful online tool, with so many users, offers substantial benefits to businesses including:

  • a new and innovative way to drive new traffic to your website;
  • online protection of your brand / reputation;
  • customer support;
  • opportunities to engage with a new audience to share opinions, tools and resources and demonstrate your knowledge; and
  • the formation of networks and collaboration.

Bob went on to discuss case studies on a range of businesses who currently utilise Twitter, including Dell (international), BT (national) and Mixd (local), as well as touching on the basics for success; including:

  • what to say in the 140 character limit;
  • how to gain ‘followers’;
  • how to brand your Twitter page;
  • the basics of ‘Twetiquette’ (Twitter etiquette!); and
  • the use of add-on tools for business, such as search facilities, topic alerts and multi-users.

The informative 20 minute presentation provided a great insight into Twitter for Business, but there is so much more to benefit Chamber Members.

For further details, log on to the Mixd blog at www.mixd.co.uk, contact Bob on 01423 566043 or, of course, jump on http://twitter.com/ and send a Tweet to @mixd

————————

Nice article; go Bob!

If you want a hand with your social media strategy, or how to utilise Twitter for business, please just get in touch through whatever medium you like!

Utilising Twitter for business

Thursday, July 30th, 2009

Twitter is a free social network and micro-blogging service which has been everywhere recently. Companies big and small are using it across the world to get their message out there to thousands within seconds. Twitter does not need to be a one-dimensional method of communication however and if used properly it can be extremely beneficial for your business.

Screenshot of the new Twitter homepage

Most of you will have logged onto your Twitter account yesterday morning and seen a brand-new homepage, and very nice it is too. The key difference you will notice from the old homepage is that the emphasis has shifted very much towards searching the millions of Tweets passing over the network. It is the search function which can bring real benefits to your business or organisation.

How can Twitter benefit your business

The capacity to reach an audience of thousands with your latest business news or updates is obvious. But using the search function can take Twitter well beyond the trivial “what I had for dinner” notion and act as a key tool for you in business. Below are what we consider the key benefits of using the search facility within the network:

  • You can instantly search for anyone talking about anything in your field of business, potentially giving you new leads
  • It allows you to find anyone talking about or sharing an opinion on your product or service, giving you the chance to gather feedback
  • Finding out what your competitors are up to or what people are saying about them has never been easier
  • You can find any comments that have been made about your business, whether positive or negative
  • The potential for business networking and making contacts is huge

Using the Twitter search function effectively

Twitter have made the search function very flexible by making use of some expressions which will allow your business to return more specific results. Here is an outline of some things you can enter in the Twitter search box beyond the generic keyword(s) search and how it can work for you (what you need to enter in the search box is in bold):

  • near:harrogate – Makes your search results specific to a certain area, great if you want to work locally
  • “looking for a website” – Matches the exact phrase “looking for a website” If someone is looking for a website, you can find them
  • web design OR graphic design – Search Tweets which contain any of the words “web design” or “graphic design”, a lot more specific than a keyword search
  • design -CAD – Searches for “design” but excludes all Tweets containing the word “CAD” (computer aided design), allowing you to exclude areas of business that you are not interested in. You can also exclude your own Tweets if you Tweet often enough!
  • since:2009-07-01 - Returns Tweets which have been posted since the beginning of July. If your business searches regularly, keep a note of your last search date and you will only see recent Tweets
  • from:mixd – See what a specific business or organisation has been saying
  • to:mixd – Shows Tweets directed at a specific business or organisation i.e. Tweets that start “@mixd ….”
  • @mixd – Search for references to a certain business or organisation i.e. Tweets that contain “@mixd”
  • #help – Matches hash tags posted within Tweets, for people that have dedicated the tag as an important search term

When you look at the example below, you can really see just how specific your business can get with your searching and how powerful a tool it can be:

“looking for a website” OR “looking for design” -CAD near:harrogate since:2009-07-01 #help

You can instantly find anyone who is looking for a website or looking for design (not computer aided) near Harrogate since the start of July, who needs help! The benefits in searching this specifically are enormous.

Want to start using Twitter?

We recommend using CoTweet which is ideal to focus your company’s Tweeting and is used by some of the biggest companies in the world.

CoTweet homepage screenshot

CoTweet allows your business to set up user accounts for as many people as you wish across your organisation, letting everyone contribute and manage your Twitter output. The main benefit of course is that it allows you to focus all your Twitter activity into one area. CoTweet also has a very good search facility, an archive and an inbox which allows you to see and store messages people have posted to your Twitter directly using the “@” symbol. We have been using CoTweet (still in Beta) here at Mixd for the past few months and we couldn’t recommend it highly enough!

At Mixd we encourage the use of Twitter as a marketing tool alongside any web project we undertake and hopefully you can begin to see the true potential of making Twitter work for your business.

A little birdie told me: Tweeting your way to success

Thursday, April 9th, 2009

Twitter is still taking the world by storm; one tweet at a time. And if you haven’t heard of it yet, it’s time to head to twitter.com and sign up. Twitter is for more than techno geeks. Twitter is for your ski chalet, your car hire company, your clients and your 10-year old cousin. Twitter is a tool that savvy businesses are using to increase business and recognition.

Tweeple are tweeting
Businesses are discovering a huge marketing vehicle in Twitter. The advantages appear to be obvious:
1. Instant. Your followers know what’s happening, when it happens.
2. Free. Who doesn’t like free advertising?
3. Trendy. Tweeting is the new ‘in’ and it isn’t going to fizzle out anytime soon.
4. Far-reaching. Your country cottage rental business needs a wide following. Twitter not only spans the globe. It covers it.

So who is using Twitter to boost their brand?
Umm. Everyone. Starbucks has been on there forever. Dell and Apple employees virtually live on Twitter. Certain airlines keep it casual with tweets like, “Airplanes can’t type so Sophie is responding / chatting with you!” And, of course, celebrities can get there 100,000+ followers to jump at a bland tweet like: “Retweet of the week: http://www.streetchildren.org.uk… a fine cause I reckon…”.

Using Twitter to promote business
Because of its instantaneous nature, Twitter is perfect for announcing promotions. Just remember these three rules: keep it short, keep it casual and keep it real time. Here’s what it may sound like: “Ski Chalet giving away 3 free weekends to 3 random tweeple here (include hyperlink)”. A tweet like this should encourage a mad rush toward your website; perfect. Or, you could try this: “Ski Chalet just posted amazing new pics” and again, include your website. All these extra site visitors mean you stand a chance of picking up new business. For a promotional discount tweet try something like, “25% discount on selected ski holidays now runs until the end of the month”.

Twips for tweets
To make Twitter work, you should know how to use it. Like learning a new language, you need to immerse yourself, and start practicing. Here are some tips:
1. It’s not a billboard. It’s a conversation. Don’t just post promotions; listen to others. Be interactive. Ask questions. Offer help.
2. Tweet tactfully. Hundreds of daily tweets or inane updates won’t impress anyone. Tweet with decorum; like a real conversation.
3. Don’t become absent. If you take a prolonged hiatus or quit, you’ll lose your following. Keep it up!
4. Make use of the Twitter applications to get the most from your tweeting.

Dip your toe in (or should that be talon) and tweet away my feathered friends… see what happens. Surely it can’t harm.