At Mixd we have a long history of working with the NHS, from our early days of doing design for print projects, through to building the first ever responsive website for an NHS organisation back in 2011. So when the COVID-19 pandemic started to spread through the United Kingdom, we quickly realised how much strain it would put on the NHS and wanted to do something to help.
We’ve heard really positive feedback about the banners and alerts feature we have implemented for other NHS clients and felt there was a need for a communications platform that could quickly and easily be deployed to NHS Trusts and Clinical Commissioning Groups (CCGs) across the country.
We immediately got to work by developing a new custom WordPress module designed to provide a centralised hub for latest news, guidance and information on the virus. We are offering the module completely free of charge to all of our NHS, healthcare and public-sector clients.
Our team has been working hard all week designing and developing the Module and we’re now rolling it out for all our clients that believe it will help their communities at this time of great need.
In addition to the work we have been doing on the new module, we have also escalated support for all our NHS clients to high priority – whilst this means some other clients are seeing slightly longer response times, we believe it is the right thing to do as the pressure everyone within the NHS is feeling is immense right now. We have also stepped up hosting monitoring and, where necessary, have been advising NHS clients when we believe we should scale-up their systems to cope with increases in traffic which, in some cases, we have seen to be up to 150% higher than normal.
It is an unprecedented time right now, but we are determined that we will continue to do all we can to ensure that our normal standard of service and support isn’t interrupted for our clients in the NHS – whilst what we do isn’t directly affecting the health of the nation, we want to be sure that we’re doing all we can to do our bit to help.
From all of us at Mixd